Chapter 14 : Enterprise Computer

Chapter 14 : Enterprise Computer

• Enterprise computing involves the use of computers in networks,such as LANs and WANs, or a series of interconnected networks that encompass a variety of different operating systems,protocols, and network architectures
• Types of enterprises:-Retail, -Manufacturing, -Service, -Wholesale, -Government, -Educational, -Transportation.
• Most traditional enterprises are organized in a hierarchical manner
• In an enterprise , users typically fall into one of four categories

Executive Management Middle Management Operational Management Non management Employees Enterprise information is the information is the information gathered in the ongoing operations of an enterprise-sized organization - Business intelligence -Business process management -Business process automation Managers coordinate resources by performing four activities -Planning -Organizing -Leading -Controlling Information System in the Enterprise An information system is a set of hardware,software,data,people, and procedures that work together to produce information Functional units within an enterprise might include -accounting and finance -human resource -engineering or product development -manufacturing -marketing -sales -distribution -customer -information technology Accounting software manages everyday transactions Billing software helps the company reconcile purchases with customer payments Financial software helps managers budget , forecast, and analyze A human resources information system(HRIS) manages one or more human resources functions Employee relationship management systems manage communication between employees and the business Computer-aided design(CAD) uses computers and special software to aid in engineering , drafting , and design Computer-aided engineering (CAE) uses computers to test product designs Computer-aided manufacturing (CAM) is the use of computers to control production equipment Computer-integrated manufacturing (CIM) uses computers to integrate the many different operations of the manufacturing process Material Requirements Planning (MRP) uses software to help monitor and control processes related to production Manufacturing Resource Planning 11 (MRP11)is an extension of MRP and also includes software that helps in scheduling A quality control system helps an organization maintain or improve the quality of its products or services A marketing information system serves as a central repository for the tasks of a marketing department sales force automation(SFA) software equips traveling salespeople with the electronic tools they need to be more productive Distribution system perform the following functions -Provide forecasting for inventory control -Manage and track shipping of products -Provide information and analysis on inventory in a warehouse Customer interaction management (CIM) software manages the day-to-day interactions with customers The information technology (IT) department makes technology decisions for the enterprise Web site management programs collect data designed to help organization make informed decisions regarding their Wed presence General purpose information systems generally fall into one of five categories -office information system -transaction processing system -management information system -decision support system -expert system Batch processing vs online transaction processing Integrated Information Systems -Customer relationship management manages information about customer,interactions with customers, past purchases and interests -Enterprise resource planning provides centralized,integrated software to help mange and coordinate ongoing activities -Content management system are information system that combine databases ,software, and procedures Enter-Wide Technologies and Methodologies Some technologies used in enterprises include -portals -data warehouses -electronic data interchange -extranets -web services -document management systems -workflow -virtual private networks -A portal is a collection of links, content, and services presented on a Web page that are interesting for a particular job function. -A data warehouse is a huge database that stores manages the data required to analyze historical and current transactions. -Web services allow businesses to create products and B2B interactions over the Internet. -A document management system (DMS) allows for storage and management of a company's documents. -A workflow is a defined process that identifies the specific set of steps involved in completing a particular project or business process. -A virtual private network (VPN) provides mobile users, vendors, and customers with a secure connection to the company network server. Virtualization and cloud Computing -Virtualization is the practice of sharing or pooling computing resources. -Server virtualization: Provides the capability to divide a physical server logically into many virtual servers. -Storage virtualization: Provides the capability to create a single logical storage device from many physical storage devices. Enterprise Hardware -Enterprise hardware allows large organizations to manage and store information and data using devices geared for: Heavy use, Maximum availability, Maximum efficiency. -RAID duplicates data and implements duplication in different ways. -Network attached storage (NAS) is a server that provides storage to users and information systems attached to the network. -A storage area network (SAN) is a high-speed network that provides storage to other servers to which it attached. -An enterprise storage system is a strategy that focuses on the availability, protection, organization, and backup of storage in a company. -A blade server packs a complete computer server on a single card rather than a system unit. -A thin client is a small terminal-like computer that mostly relies on a server for data storage and processing. -The processing for a thin client usually is done on a server. High Availability, Scalability, and Interoperability -A high-availability system continues running and performing tasks for at least 99% of the time. -Scalability is a measure of how well computer hardware, software, or an information system can grow to meet increasing performance demands. -Interoperability is the ability for an information system to share information with other information systems within an enterprise. Backup Procedures -Continuous data protection provides automatic data backup whenever data is changed in an enterprise. -A disaster recovery plan is a written plan describing the steps a company would take a restore computer operations in the event of a disaster. -Contains four major components: Emergency plan, Backup plan, Recovery plan, Test plan.

Chapter 13 : Computer Programs and Programming Languages

Computer Programs and Programming Languages

• A computer program is a series of instructions that directs a computer to perform tasks. Created by a programmer using a programming language.

Low-Level Languages

• Machine language is the first generation of programming languages.
• Only language the computer directly recognizes.
• Assembly language is the second generation of programming languages.
• A source program contains the code to be converted to machine language.

Procedural language

• In a procedural language, the programmer writes instructions that tell the computer what to accomplish and how to do it. A compiler translate an entire program before executing it. An interpreter converts and executes one code statement at a time.
• The C programming language is used to write many of today's programs.
• COBOL (COmmon Business-Oriented Language) is designed for business applications, but easy to read because of the English-like statements.

Object-Oriented Programming Languages and Program Development Tools

• An object-oriented programming (OOP) language allows programmers the ability to reuse and modify existing objects.
• Other advantages include: Objects can be reused, Work well in a RAD environment, Programmers create applications faster.
• Java is an object-oriented programming language developed by Sun Microsystems.
• The Microsoft .NET Framework allows almost any type of program to run on the Internet or an internal business network, as well as computers and mobile devices.
• C++ is an extension of the C programming language.
• C# is based on C++ and was developed by Microsoft.
• F# combines the benefit of an object-oriented language with those of a functional language.

A visual programming language is a language that uses a visual or graphical interface for creating all source code.

• PowerBuilder is a powerful program development RAD tool.
• A 4GL (fourth-generation language) is a nonprocedural language that enables users and programmers to access data in a database.
• An application generator is a program that creates source code or machine code from a specification of the required functionality.
• A macro is a seriess of statements that instructs an application how to complete a task.
• The macro are usually created in one of two ways: Record the macro with a macro recorder, Write the macro.

Web Page Development

• HTML is a special formatting language that programmers use to format documents for display on the Web.
• XHTML is a markup language that allows Web sites to be displayed more easily on mobile devices.
• XML allows Webs developers to create customized tags and use predefined tags to display content appropriately on various devices. -WML is a subset of XML and is used to design pages for microbrowsers.
• Two application of XML are RSS 2.0 and ATOM.
• Web browsers can execute short programs to add interactive elements to Web pages.
• Programmers write scripts, applets, servlets, or ActiveX controls using a variety of languages.
• Web 2.0 allows Web sites to provide a means for users to: Share personal information, Allow users to modify Web site content, Have application software built into the site.
• Web page authoring software can create sophisticated Web pages that include images, video, audio, animation, and other effects

Multimedia Program Development

• Multimedia authoring software allows programmers, to combine text, graphics, animation, audio, and video in an interactive presentation.

Program Development

• Program development consists of a series of steps programmers use to build computer programs.

Step 1 - Analyze Requirements
To initiate program development, programmer: i) review the requirements ii) meets with the system analyst and users iii) identifies input, processing, and output.

Step 2- Design Solution

• Design solution algorithm
• In structured design, the programmer typically begins with a general design and moves toward a more detailed design.
• Programmers use a hierarchy chart to show program modules graphically.
• With object-oriented (OO) design, the programmer packages the data and the program into a single object.
• The sequence control structure shows one or more actions following each other in order.
• The selection control structures tells the program which action to take, based on a certain condition.
• The repetition control structure enables a program to perform one or more actions repeatedly as long as a certain condition is met.
• A program flowchart graphically shows the logic in a solution algorithm.
• Flowcharting software makes it easy to modify and update flowcharts.
• UML (Unified Modeling Language) has been adopted as a standard notation for object modeling and development.

Step 3 - Validate Design

• Check for logic errors using test data.

Step 4 - Implement Design

• Implementation of the design includes using a program development tool that assists the programmer by: i) generating or providing some or all code ii) Writing the code that translates the design into a computer program iii) Creating the user interface.
• Extreme programming is a strategy where programmers immediately begin coding and testing solutions as soon as requirements are defined.

Step 5 - Test Solution

The goal of program testing is to ensure the program runs correctly and is error free.

• Errors include syntax errors and logic errors
• Debugging the program involves removing the bugs
• A beta is a program that has most or all of its features and functionality implemented.

Step 6 - Document Solution

• In documenting the solution, the programmer performs two activities: Review the program code and all the documentation.

Chapter 12 : Exploring Information System Development

What is System Development?
System development is a set of activities used to build an information system. A system is a set of components that interact to achieve a common goal. An information system (IS) is a collection of hardware, software, data, people, and procedures that work together to produce quality information.

• System development should follow three general guidelines: i) Group activities or tasks into phases ii) involve users iii) define standards.
• Project management is the process of planning, scheduling, and then controlling the activities during system development.
• To plan and schedule a project efficiently, the project leader identifies: Project scope, Required activities, Order of activities.
• Feasibility is a measure of how suitable the development of a system will be to the organization. Operational feasibility, Schedule feasibility,  Technical feasibility, Economic feasibility.
• Documentation is the collection and summarization of data and information.
• Users and IT professionals refer to existing documentation when working with and modifying current systems.

Planning Phase

• The planning phase for a project begins when the steering committee receives a project request.
• Four major activities are performed: Review and approve the project requests, Prioritize the project requests, Allocate resources, Form a project development team.

Analysis Phase

• Process modeling (structured analysis and design) is an analysis and design technique that describes processes that transform inputs into outputs.
• An entity-relationship diagram (ERD) is a tool that graphically shows the connections among entities in a system.
• Entities are objects in the system that have data.
• A data flow diagram (DFD) is a tool that graphically shows the flow of data in a system.
• The project dictionary contains all the documentation and deliverables of a project.
• Structured English is a style of writing that describes the steps in a process.
• The data dictionary stores the data item's name, description, and other details about each data item.
• Object modeling combines the data with the processes that act on that data into a single unit, called an object.
• UML (Unified Modeling Language) has been adopted as a standard notation for object modeling and development.
• A use case diagram graphically shows how actors (users) interact with the information system.
• The system proposal assesses the feasibility of each alternative solution.
• The steering committee discusses the system proposal and decides which alternative to pursue.

Design Phase

• The design phase consists of two major activities - Acquire hardware and software, Develop all of the details of the new or modified information system.
• Systems analysts typically develop two types of designs for each input and output.
• A prototype (proof of concept) is a working model of the proposed system. Prototypes have inadequate or missing documentation. 

Implementation Phase

• The purpose of the implementation phase is to construct the new or modified system and then deliver it. Develop programs > Install and test the new system > Train users > Convert to the new system.
• Various tests should be performed on the new system. Unit test - verifies that each individual program or object works by itself. Systems test - verifies that all programs in an application work together properly. Integration test - verifies that an application works with other applications. Acceptance test - checks the new system to ensure that it works with actual data.
• Training involves showing users exactly how they will use the new hardware and software in the system.
• One or more of four conversion strategies can be used to change from the old system to the new system.

Operation, Support, and Security Phase

• The purpose of the operation, support, and security phase is to provide ongoing assistance for an information system and its users after the system is implemented. Perform maintenance activities > Monitor system performance > Assess system security.
• A computer security plan should do the following: Identify all information assets of an organization. Identify all security risks that may cause an information asset loss. For each risks, identify the safeguards that exist to detect, prevent, and recover from a loss.

Chapter 11 : Manage Computing Securely, Safely and Ethically

Computer Security Risks

• A computer security risk is any event or action that could cause a loss of or damage to computer hardware, software, data, information, or processing capability.
• A cybercrime is an online or Internet-based illegal act.

Internet and Network Attacks

• An online security service is a Web site that evaluates your computer to check for Internet and e-mail vulnerabilities.
• Computer virus - Affects a computer negatively by altering the way the computer works.
• Worm - Copies itself repeatedly, using up resources and possibly shutting down the computer or network.
• Trojan Horse - A malicious program that hides within or looks like a legitimate program.
• Rootkit - Program that hides in a computer and allows someone from a remote location to take full control.
• An infected computer has one or more of the following symptoms: Files become corrupted, Available memory is less than expected, System properties change, Operating system shuts down unexpectedly.
• A botnet is a group of compromised computers connected to a network. A compromised computer is known as a zombie.
• A back door is a program or set of instructions in a program that allow users to bypass security controls.
• Spoofing is a technique intruders use to make their network or Internet transmission appear legitimate.
• A firewall is hardware and/or software that protects a network's resources from intrusion.

Unauthorized Access and Use
Unauthorized access is the use of a computer or network without permission.
Unauthorized use is the use of a computer or its data for unapproved or possibly illegal activities.

• Access controls define who can access a computer, when they can access it, and what actions they can take. i) User name ii) Password iii) CAPTCHA
• Digital forensics is the discovery, collection, and analysis of evidence found on computers and networks
• Many areas use digital forensics : Law enforcement, Criminal prosecutors, Military intelligence, Insurance agencies.

Hardware Theft and Vandalism
Hardware theft is the act of stealing computer equipment.
Hardware vandalism is the act of defacing or destroying computer equipment.

• To help reduce the chances of theft, companies and schools use a variety of security measures : i) Alarm systems, ii) Cables to lock equipment, iii) Real time location system, iv) Physical access controls.

Software Theft

• Software theft occurs when someone : Steals software media, Illegally copies a program, Intentionally erases programs, Illegally registers and/or activates a program.
• A single-user license agreement typically contains the following conditions: i) Permitted to - Install the software on one computer. Make one copy of the software. Remove the software from your computer before giving it away or selling it. 
• Some software requires product activation to function fully.

Information Theft

• Information theft occurs when someone steals personal or confidential information.
• Encryption is a process of converting readable data into unreadable characters to prevent unauthorized access.
• A digital signature is an encrypted code that a person, Web site, or organization attaches to an electronic message to verify the identity of the sender.

System Failure

• A system failure is the prolonged malfunction of a computer.
• A variety of factors can lead to system failure, including : Aging hardware, Natural disasters, Electrical power problems.
• Two ways to protect from system failures caused by electrical power variations include surge protectors and uninterruptable power supplies (UPS). 

Backing Up - The Ultimate Safeguard

• A backup is a duplicate of a file, program, or disk that can be used if the original is lost, damaged, or destroyed. To back up a file means to make a copy of it
• Offsite backups are stored in a location separate from the computer site.

Wireless Security
In additional to using firewalls, some safeguards improve security of wireless networks: A wireless access point should not broadcast an SSID, Change the default SSID, Use WPA or WPA2 security standards.

Ethics and Society

• Computer ethics are the moral guidelines that govern the use of computers and information systems.
• Information accuracy is a concern.

Intellectual property rights are the rights to which creators are entitled for their work. An IT code of conduct is a written guideline that helps determine whether a specific computer action is ethical or unethical.

• Green computing involves reducing the electricity and environmental waste while using a computer.
• Information privacy refers to the right of individuals and companies to deny or restrict the collection and use of information about them.
• A cookie is a small text file that a Web server stores on your computer. Reasons for this web sites cookies are : i) Allow for personalization ii) Target advertisements iii) Store users passwords.
• Spam is an unsolicited e-mail message or newsgroup posting.
• E-mail filtering blocks e-mail messages from designated sources.
• Anti-spam programs attempt to remove spam before it reaches your inbox.
• Social engineering is defined as gaining unauthorized access or obtaining confidential information by taking advantages of trust and naivety.
• Employee monitoring involves the use of computers to observe, record, and review an employee's use of a computer.
• Content filtering is the process of restricting access to certain material on the Web.
• Web filtering software restricts access to specified Web sites.

Chapter 10 : Managing a Database

Databases, Data, and Information

• Database - Collection of data organized in a manner that allows access, retrieval, and use of that data.
• Data - Collection of unprocessed items such as Text, Numbers, Images, Audio, Video
• Information - Processed data, Documents, Audio, Images, Video
• Database software, often called a database management system (DBMS), allows users to: Create a computerized database. Sort and retrieve data.
• Data integrity identifies the quality of the data.
• Garbage in, garbage out (GIGO) points out the accuracy of a computer's output depends on the accuracy of the input.
• Valuable information should have the following characteristics : Accurate, Verifiable, Timely, Organized, Useful, Accessible, Cost-effective.

The Hierarchy of Data

• A character is one byte - Numbers, letters, space, punctuation marks, or other symbols.
• A field is a combination of one or more related characters. i) Field name ii) Field size iii) Data type.
• Common data types include : Text, Numeric, Date, Memo, Object, AutoNumber, Currency.
• A record is a group of related fields - A primary key uniquely identifies each record.
• A data file is a collection of related records.

Maintaining Data

• File maintenance refers to the procedures that keep data current ; i) Adding records ii) Modifying records iii) Deleting records.
• Users add new records to a file when they obtain new data.
• Users modify a record to correct inaccurate data or update old data.
• Validation compares data with a set of rules or values to find out if the data is correct.

File Processing Versus Databases

• File processing system : i) used for many years. ii) have data redundancy. iii) isolate data
• Database approach : i) reduce data redundancy ii) share data iii) allows easier access.

Database Management Systems

• A data dictionary contains data about each file in the database each field in those files.
• A DBMS provides tools allow users to retrieve and maintain data in the database - Query language, Query by example, Form, Report generator.
• A query language consists of simple, English-like statements that allow users to specify the data to display, print, or store.
• Query by example (QBE) provides a GUI to assist users with retrieving data.
• A form is a window on the screen that provides areas for entering or modifying data in a database.
• A report generator allows users to design a report on the screen, retrieve data into the report design, and then display or print the report.
• A DBMS provides a variety of techniques to restore the database to a usable form in case it is damaged or destroyed such as Backup, Log, Recovery utility, Continuous backup.

Relational, Object-Oriented, and Multidimensional Databases

• A data model consists of rules and standards that define how the database organizes data.
• A relational database stores data in tables that consists of rows and columns. Each row has a primary key. Each column has a unique name.
• A relationship is a link within the data.
• An object-oriented database (OODB) stores data in objects.
• Examples of applications appropriate for an object-oriented database include : multimedia database, Groupware database, Hypertext database.
• A multidimensional database can store data in more than two dimensions of data
• A data warehouse is a huge database that stores and manages the data required to analyze historical and current transactions.

Web Database

• Databases on the Web allow you to: Check semester grades, Search for a job, Buy or sell stocks, Shop for products or services, Make airline reservations, Register for college classes.

Database Administration

• It is important to have a carefully designed database.
• Employees should learn how to use the data in the database effectively. Interact with database. Identify new data for the database. Maintain the database.

Chapter 9 : Networks and Communications

Communications

• Communications describes a process in which two or more computers or devices transfer data, instructions, and information. Sending device, Communications channel, Receiving device.

Uses of Computer Commuications

• Users can send and receive wireless messages using wireless messaging services. Text messaging allows users to send message thru phone or other mobile devices. Picture messaging allows users to send pictures and sound files. Video messaging allows users to send short video clips.
• Wireless Internet access points allow people to connect wirelessly to the Internet from home, work, school, and in many public locations.
• A cyber cafe is a coffeehouse, restaurant, or other location that provides personal computers with Internet access to its customers.
• A global positioning system (GPS) is a navigation system that consists of one or more earth-based receivers that accept and analyze signals sent by satellites in order to determine the GPS receiver's geographic location.
• Groupware : helps groups of people work together on projects and share information over a network. Major feature is group scheduling.
• Voice mail : allows someone  to leave a voice message for one or more people. A voice mailbox is a storage location on a hard disk in the voice mail system.
• Many programs provide a means to collaborate, or work online, with other users connected to a server.
• A mash-up is a Web application that combines services from two or more sources.

Networks

• A network is a collection of computers and devices connected together via communications devices and transmission media. Advantages of a network include : Sharing hardware and software, Transferring funds, and Sharing data and information.
• A local area network (LAN) is a network that connects computers and devices in a limited geographical area
• A wireless LAN (WLAN) is a LAN that uses no physical wires.
• A wide are network (WAN) is a network that covers a large geographical area.
• A network topology refers to the layout of the computers and devices in a communications network.

An intranet is an internal network that uses Internet technologies.
An extranet allows customer or suppliers to access part of its intranet.

Network Communications Standards
Ethernet is a network standard that specifies no computer controls when data can be transmitted. The token ring standard specifies that computers and devices on the network share or pass a specual signal (token). TCIP/IP is a network standard that defines how messages are routed from one end of a network to another.

• Bluetooth defines how two Bluetooth devices use short-range radio waves to transmit data.
• WiMAX (802.16) : Developed by IEEE. Towers can coer a 30-mile radius. Provides wireless broadband Internet access.
• Wireless Application Protocol (WAP) : Specifies how some mobile devices can display the content of Internet services. Uses a client/server network.

Communications Software

• Communications software consists programs that : i) Help users establish a connection to another computer or network. ii) Manage the transmission of data, instructions, and information. iii) Provide an interface for users to communicate with one another.

Communications Over the Telephone Network

• The public switched telephone network (PSTN) is the worldwide telephone system.
• ADSL connections transmit data downstream at a much faster rate than upstream.

Communications Devices

• A communications device is any type of hardware capable of transmitting data, instructions, and information between a sending deice and a receiving device.
• A dial-up modem converts signals between analog and digital.
• A digital modem sends and receives data and information to and from a digital line such as DSL modem and Cable modem.
• A wireless modem uses the cell phone network to connect to the Internet wirelessly from a notebook computer, a smart phone, or other mobile device.
• A network card enables a computer or device to access a network.
• Wireless network cards often have an antenna.
• A router connects multiple computers or other routers together and transmits data to its correct destination on a network.
• Many are protected by a hardware firewall.

Home Networks

• Home networks provide computers with the following capabilities : Connect to the Internet at the same time, Play multiplayer games, and Connect game consoles to the Internet.
• Types of wired home networks : Ethernet, Powerline cable, Phoneline.

Wireless Transmission Media

• Cellular radio is a form of broadcast radio that its used widely for mobile communications.
• Microwaves are radio waves that provide a high-speed signal transmission.
• A communications satellite is a space station that receives mircowaves signals from an earth-based station, amplifies it, and broadcasts the signal over a wide area.

Chapter 8 : Types of Storage

Storage
Storage holds data, instructions, and information for future use. A storage medium is the physical material on which a computer keeps data, instructions, and information.

• Capacity is the number of  bytes a storage medium can hold.
• A storage device is the computer hardware that records and/or retrieves items to and from storage media. Reading is the process of transferring items from a storage medium into memory. Writing is the process of transferring items from memory to a storage medium.

Hard Disks

• A hard disk contains one or more inflexible, circular platters that use magnetic particles to store data, instructions, and information.
• Formatting is the process of dividing the disk into tracks and sectors so that the operating system can store and locate data and information on the disk.

Flash Memory Storage

• Flash memory chips are a type of solid state media and contain no moving parts.
• A memory card is a removable flash memory device that you insert and remove from a slot in a computer, mobile device, or card reader.
• USB flash drives plug into a USB port on a computer or mobile device.

Cloud Storage

• Cloud storage is an Internet service that provides storage to computer users for variety of reasons such as : Access file from any computer, Store large files instantaneously, Allow others to access their files.

Optical Discs

• An optical disc consists of a flat, round, portable disc made of metal, plastic, and lacquer that is written and read by a laser.
• Typically store software, data, digital photos, movies, and music.

Other types of storage

• Tape is a magnetically coated ribbon of plastic capable of storing large amounts of data and information.
• A tape drive reads and writes data and information on a tape.
• A magnetic stripe card contains a magnetic stripe that stores information.
• A smart card stores data on a  thin microprocessor embedded in the card.
• Microfilm and microfiche store microscopic images of documents on a roll or sheet film.

Chapter 7 : Understanding Output

What is Output

• Output is data that has been processed into a useful form.
• An output device is any type of hardware component that conveys information to one or more people.

Display Devices

• A display device visually conveys text. graphics, and video information
• A monitor is packaged as a separate peripheral.
• Liquid crystal display (LCD) uses a liquid compound to present information on a display device.
• The quality of an LCD monitor or LCD screen depends primarily on: Resolution, Response time, Brightness, Dot pitch, Contrast ratio.
• Resolution is the number of horizontal and vertical pixels in a display device.
• Plasma monitors are display devices that use gas plasma technology and offer screen sizes up to 150 inches.
• HDTV is the most advanced form of digital television.
• A CRT monitor is a desktop monitor that contains a cathode-ray tube.

Printers

• A printer produces text and graphic on a physical medium.
• A non-impact printer forms characters and graphics on a piece of paper without actually striking the paper.
• An ink-jet printer forms characters and graphics by spraying tiny drops of liquid ink onto a piece of paper.
• A multi-function peripheral (MFP) is a single device that prints, scans, copies, and in some cases, faxes.
• A thermal printer generates images by pushing electrically heated pins against the heat-sensitive paper.
• A mobile printer is a small, lightweight, battery-powered printer that allows a mobile user to print from a, notebook computer, smart phone, or other mobile device.
• A label printer is a small printer that prints on adhesive-type material.
• Plotters used to produce high-quality drawings
• Large-format printers create photo-realistic quality color prints on larger scale

Speakers, Headphones, and Earbuds

• An audio output device produces music, speech, or other sounds.
• Headphones are speakers that cover of the ear.
• Earbuds (also called earphones) rest inside the ear canal.
• Some speakers are specifically designed to play audio from a portable media player.

Other Output Devices

• An interactive whiteboard is a touch-sensitive device, resembling a dry-erase board, that displays the image on a connected computer screen.

Chapter 6 : Understanding Input

What is Input

• Input is any data instructions entered into the memory of a computer.
• Instructions can be entered into the computer in the form of programs, commands, and user responses.

An input device is any hardware component that allows users to enter data and instructions into a computer.

The Keyboard

• A keyboard is an input device that contains keys users press to enter data and instructions into a computer.
• Most desktop computer keyboards have between 101 and 105 keys, function keys, CTRL keys, ALT keys, and arrow keys. A numeric keypad on the right side of the keyboard.
• The insertion point is a symbol on the screen that indicates where the next character you type will appear.
• An ergonomic keyboard has a design that reduces the chance of wrist and hand injuries. Ergonomics incorporates comfort, efficiency, and safety into the design of the workplace.
• Keyboards on mobile device are smaller and have fewer keys.

Mouse

• A mouse is a pointing device that fits under your hand comfortably. A mouse can be wired or wireless.

Other Pointing Devices

• Trackball : is a stationary pointing device with a ball on it top or side.
• Touchpad : is a small flat rectangular pointing device that is sensitive to pressure and motion.
• Pointing Stick : is a pressure-sensitive pointing device shaped like a pencil eraser that is positioned between keys on a keyboard.

Touch Screens and Touch-Sensitive Pads

• A touch screen is a touch-sensitive display device

Pen Input

• With pen input, you touch stylus or digital pen on a flat surface to write, draw, or make selections.

Game Controllers

• Video games and computer games uses a game controller as the input device that directs movements and actions of on-screen objects such as gamepads, joysticks and wheels, light guns, dance pads, and motion-sensing controllers.

Digital Cameras

• A digital camera is a mobile device that allows users to take pictures and store them digitally. There are Studio cameras, Field cameras, and Point-and-shoot cameras.
• Two factors affect the quality of digital camera photos : Resolution - is the number of horizontal and vertical pixels in a display device. Number of bits stored in each pixel - each pixel consists of one or more bits of data. The more bits used to represent a pixel, the more colors and shade of gray that can be represented.

Voice Input

• Voice input is the process of entering input by speaking into a microphone.
• Voice recognition is the computer's capability of distinguishing spoken words.
• Audio input is the process of entering any sound into the computer like : Speech, Music, Sound Effects.

Video Input

• Video Input is the process of capturing full-motion images and storing them on a computer's storage medium.
• A Web cam is a type of digital video camera that enables user to : Capture video and still images, Make video telephone calls, and add live images to instant messages.
• A video conference is a meeting between two or more geographically separated people.
• Optical character recognition (OCR) involves reading characters from ordinary documents.
• A turnaround document is a document you return to the company that creates and sends it.
• A bar code reader, also called a bar code scanner users laser beams to read bar codes.
• Magnetic stripe card readers read the magnetic stripe on the back of cards such as : Credit cards, Entertainment cards, Bank cards, Other similar cards.

Chapter 5 Types of Utility Programs and Operating Sys

System Software

System Software consists of 2 programs that control or maintain the operations of the computer and its devices.

• Operating Systems - is a set of programs containing instructions that work together to coordinates all the activities among computer hardware resources.

Eg : Start and shut down a computer, manage memory, automatically update, control a network.

Operating System Functions

• The process of starting or restarting a computer is called booting. Cold boot is turning on a computer that has been powered off completely. A Warm boot is using the operating system to restart a computer.

A boot drive is the drive from which your computer starts. 

-You can boot from a boot disk.

- A recovery disk contains a few system files that will start the computer.

• An operating system includes various shut down options. 1 Sleep mode saves any open documents and programs to RAM, turns off all unneeded functions, and then places the computer in a low-power state. 2 Hibernate saves any open documents and programs to ah ard disk before removing power from the computer.
• A user interface controls how you enter data and instructions and how information is displayed on the screen
• With a graphical user interface (GUI), you interact with menus and visual images
• With a command-line interface, a user uses the keyboard to enter data and instructions
• Memory management optimizes the use of RAM
• Virtual memory is a portion of a storage medium functioning as a additional RAM
• The operating system determines the order in which tasks are processed

A driver is a small program that tells the operating system how to communicate with a specific device. Plug and Play automatically configures new devices as you install them.

• A performance monitor is a program that assesses and reports information about various computer resources and devices.
• Operating systems often provide users with the capability of : managing files, uninstalling programs, searching for files, cleaning up disks, backing up files and disks, viewing images, defragmenting disks, setting up screen savers, securing a computer, diagnosing problems.

Stand-Alone Operating Systems

• A stand-alone operating system is a complete operating system that works on a desktop computer, notebook computer, or mobile computing device. For example, Windows 7, Mac OS X, UNIX, Linux.
• Windows 7 is a Microsoft's fastest, most efficient operating system to date and is available in multiple editions: Windows 7 Starter, Windows 7 Home Premium, Windows 7 Ultimate, Windows 7 Professional.
• Macintosh operating system has set the standard for operating system ease of use. Latest version is Mac OS X. UNIX is a multitasking operating system developed in the early 1970s. Linux is an open-source popular, multitasking UNIX-type operating system.

Server Operating System

• Windows Server 2008 - an upgraded Windows Server of 2003
• Most editions include Hyper-V, a virtualization technology

Embedded Operating System

• Embedded operating system -resides on a ROM chip on a mobile device or consumer electronic device.

Utility Programs

• A search utility is a program that attempts to locate a file on your computer based on criteria you specify.
• An image viewer allows users to display, copy, and print the contents of a graphic file.
• An uninstaller removes a program, as well as any associated entries in the system files.
• A disk cleanup utility searches for and removes unnecessary files.
• A disk defragmenter reorganizes the files and unused space on a computer's hard disk so that the operating system accesses data more quickly and programs run faster.
• A backup utility allows users to copy files to another storage.
• A restore utility reverses the process and returns backed up files to their original form.
• Screen saver causes a display of a moving image if no activity occurs for a specified  time.
• Personal firewall detects and protects a personal computer from unauthorized intruders.

A virus damage the computer program and affects the computer potentially. A worm copies itself repeatedly in memory or over a network. A Trojan horse hides within or looks like legitimate program. An antivirus program protects a computer against viruses.

Spyware is a program placed on a computer without the user's knowledge that secretly collects information about the user. Spyware remover detects and delete spyware and other similar programs.

Adware displays an online advertisement in a banner or pop-up window. An adware remover is a program that detects and deletes adware.

• Filters are programs that remove or block certain items from being displayed such as Web filtering software, Anti-spam programs, Phishing filters, Pop-up blockers.
• A file compression utility shrinks the size of a file.
• Compressed files sometimes are called zipped files that can again be uncompressed.
• A media player allow us to view image and animation, listen to audio and watch videos files on our computer.
• Disc burning software writes text, graphics, audio, and video files on a recordable or rewritable optical disc.

1. The Internet is a worldwide collection of networks that links millions of business, government agencies, educational institutions and individuals.

2. Differentiate the following:

• DSL - Digital Subscriber Line is a type of technology that connects the user to high-speed Internet bandwidth connections across a telephone network. It uses the same lines as your regular telephone service.
• FTTP - Fiber to the Premises also called Fiber to the Home (FTTH) is a pure fiber-optic cable connection running from an Internet Service Provider (ISP) directly to the user's home or business. Fiber optic cables are made of one or more optical fibers, which are designed to carry light.
  
• Fixed Wireless - is the operation of wireless devices or systems used to connect two fixed locations (eg : building to building or tower to building) with a radio or other wireless link, such as a laser bridge. Mostly fixed wireless is part of a wireless LAN infrastructure.
• Cellular radio network - or called as mobile network is a communication network where the last link is wireless. The network is distributed over land areas called cells, each served by at least one fixed-location transceiver, known as a cell site or base station.
• Wi-Fi - a facility allowing computers, smartphones, or other devices to connect to the Internet or communicate with one another wirelessly within a particular area.
• Satellite internet service - is the ability to transmit and receive data from a relatively small satellite dish on Earth and communicate with an orbiting geostationary satellite 22,300 miles above Earth's equator.

3. Types of Internet Access Provider :

• Cable
• Fiber optic service
• DSL
• Satellite

4. Google Search - commonly referred to as Google Web Search or simply Google, is a web search engine developed by Google. It is the most-used search engine on the World Wide Web, handling more than three billion searches each day. Yahoo! A Web directory developed in the early 1990s by Stanford graduate students David Filo and Jerry Yang. Yahoo! has expanded into a full features Web portal, including a search engine, chat groups, instant messaging (IM), and e-mail.

5. What are three types of e-commerce:

• Business-to-consumer (B2C) is business or transactions conducted directly between a company and consumers who are the end-users of its products or services.
• Consumer-toconsummer (C2C) is a business model that facilitates an environment, usually online, where customers can trade with each other.
• Business-tobusiness (B2B) refers to a situation where on business makes a commercial transaction with another..

6.Static Web Pages - display the exact same information whenever anyone visits it. Do not have to be simple plain text. They can feature detailed multimedia design and even videos.

Dynamic Web Pages - are capable of producing different content for different visitors from the same source code file. The website can display different content based on what operating system or browser the visitor is using, whether she is using a PC or a mobile device, or even the source that referred the visitor.

Chapter 4 System Unit Components

The System Unit
The System Unit contains electronic components of the computer used to process data.
There are few components inside the system unit :

• Drive bay(s)
• Power supply
• Sound card
• Video card
• Processor 
• Memory

-The motherboard is the main circuit board of the system unit.

Processor
-The processor known as central processing unit (CPU) interprets and carries out the basic instructions that operate a computer.
-The control unit is the component of the processor that directs and coordinates most of the operations in the computer.
-The arithmetic logic unit (ALU) performs arithmetic, comparison, and other operations.

For every instruction, a processor repeats a set of four basic operations, with comprise a machine cycle.

1. The control unit fetches problem's instructions and data from memory.
2. The control unit decodes the problem's instructions and sends instructions and data to the ALU.
3. The ALU performs a solving for the problem.
4. The results of the problem are solved and stored in memory.

Most current personal computers support pipelining. Processor begins fetching a second instructions before it completes the machine cycle for the first instruction.
The processor contains registers, that temporarily hold data and instructions. The system clock controls the timing of all computer operations.

• A processor chip generates heat that could cause the chip to burn up
• Require additional cooling systems such as Heat sinks, Liquid cooling technology

Parallel processing uses multiple processors simultaneously to execute a single program or task.

Data Representation

• Analog signals are continuous and vary in strength and quality
• Digital signals are in one of two states: on or off

Most computers are digital. The binary system uses two unique digits (0 and 1) [Bits and bytes]

• ASCII (American Standard Code for Information Interchange) is the most widely used coding scheme to represent data.

How a letter is converted to binary form and back

1. A letter is pressed on the keyboard, which in turn creates a special code, called a scan code, for the letter.
2. The scan code for the letter is sent to the system unit.
3. The system unit converts the scan code for the letter to its ASCII binary code and stores it in memory processing.
4. After processing, the binary code for the letter is converted to an image and displayed on the output device.

Memory
Memory consists of electronic components that store instructions waiting to be executed by the processor, data needed by those instructions, and the results of processing the data.
Stores three basic categories of items :

• The operating system and other system software.
• Application programs.
• Data being processed and the resulting information.

Each location in memory has an address. Memory size is measured in kilobytes (KB or K),
megabytes (MB), gigabytes (GB), or terabytes (TB).
The system unit contains two types of memory :

• Volatile memory : - Loses its content when power is turned off (eg : RAM)
• Nonvolatile memory : - does not lose contents when power is removed (eg : ROM, flash memory, and CMOS).

Three basic types of RAM chips exist : Dynamic RAM (DRAM), Static RAM (SRAM), Magnetoresistive RAM (MRAM).
RAMA chips usually reside on a memory module and are inserted into memory slots.

Chapter 3 Software for System

SOFTWARE for SYSTEM

Application Software : - consists of programs designed to let users more productive with their own tasks.

• To make business activities more efficient
• To assist with graphics and multimedia projects
• To support home, personal, and educational tasks
• To facilitate communications

Examples of Application Software

• Business : - Word Processing, Spreadsheet, Database, Presentation and more.
• Graphics and Multimedia : - Computer-Aided Design (CAD), Photo Editing, Multimedia Authoring and more.
• Home/Personal/Educational : - Software Suite, Tax Preparation, Legal, and more.

They are available in a variety of forms: Packaged software, Custom Software, Web Application, Open source software, Shareware, Freeware, Public-domain Software.

• Package Software - mass production, copyrighted, complete. (eg : Microsoft office, word, excel)
• Custom Software - specific function, use program to tailor custom software. (eg : to generate bills/procedure order/invoice/MYOB)
• Web Application - allow use to use software through internet. (eg : e-mail/google drive/weibo/games)
• Open Source Software - has no restriction from copyright holder, can be download from the Internet at no cost. (eg : Open Office)
• Shareware - no cost for trial period, payment needed after trial (eg : antivirus/photo editor/ autuoCAD)
• Freeware - copyright software provided at no cost to user by an individual or company that detain all rights to the software.
• Public-domain software - donated for public use, no copyright, anyone can copy/distribute software to other at no cost.

System software serves as the interface between the user, the application software, and the computer's hardware.

Business Software : - is an application software that assists people while performing business activities.
Word processing software : - allow users to create and manipulate documents.
Spreadsheet software : - allow users to organize data in rows and columns and perform calculations.
Database software : - allow users to create, access, and manage a database.
Presentation software : - allow users to create visual aids for presentations to communicate ideas, messages, and other information to a group.
Note taking software : - is an application software that enables users to enter typed text, handwritten comments, drawings, or sketches anywhere on a page.

Project management software allows user to plan, schedule, track, and analyze the events, resources, and costs of a project.
Accounting software helps companies record and report their financial transactions.
Document management software provides a means for sharing, distributing, and searching through documents by converting them into a format that can be viewed by any user.

• Enterprises typically require special computing solutions for various functional units.

1. Human Resources
2. Accounting
3. Engineering
4. Manufacturing
5. Marketing
6. Sales
7. Distribution
8. Customer service
9. Information technology

Web Applictaion is a Web site that allows users to access and interact with software from any computer or device that is connected to the Internet.

Learning Tools for Application Software

• Online Help is the equivalent of a user manual.
• You can ask a question or access help topics in the web sites.
• Web-based Help provides updates and more comprehensive resources to respond to technical issues about software.
• Web-based training is a type of CBT that uses Internet technology and consists of application software on the Web
• Distance learning (DL) is the delivery of education at one location while the leaning takes place at other locations.

Cpt 2 : Fundamentals of the World Wide Web and Internet

The internet : - is a worldwide collection of networks that links millions of business, government agencies, educational institutions and individuals.

Evolution of the Internet : -  The internet originated as ARPANET in Sept 1969 and had two goals

• Allow scientists at different physical locations to share information and work together
• Function even if part of the network were disabled or destroyed by a disaster

Many home and small business users connect to the Internet via high-speed broadband Internet service Cable Internet service, DSL, Fiber to the Premises (FTTP), Fixed wireless, Cellular Radio Network, Wi-Fi, Satellite Internet Service.

- An access provider is a business that provides individuals and organizations access to the Internet free or for a fee.
- An IP address is a number that uniquely identifies each computer or device connected to the Internet.
- A domain name is the text version of an IP address [Top-level domain (TLD)]
- A DNS server translates the domain name into its associated IP address

- The World Wide Web, or Web, consists of a worldwide collections electronic documents (Web pages).
- A Web Site is a collection of related Web pages and associated items.
- A Web server is a computer that delivers requested Web pages to your computer.
- Web 2.0 refers to Web sites that provide a means for users to interact.
- A Web browser, or browser, allows users to access Web pages and Web 2.0 programs. For examples, Internet Explorer, Firefox, Opera, Safari, Google Chrome.
- A Web page has a unique address called a URL or Web address.
- Tabbed browsing allows you to open and view multiples Web pages in a single Web browser window.
- There are two types of search tools that are search engines and subject directories

• Search Engine : - Finds information related to a specific topic
• Subject directory : - Classifies Web pages in an organized set of categories

- A search engine is helpful in locating items such as: Images, Videos, Audio, Publications, Maps, People or Businesses, Blogs.
- Some Web browsers contain an Instant Search box to eliminate the steps of displaying the search engine's Web page prior to entering the search text.
- Multimedia refers to any application that combines text with : Graphics, Animation, Audio, Video, Virtual Reality.

• Graphic : - a digital representation of non-text information, graphics formats include BMP, GIF, JPEG, PNG, and TIFF.
• Thumbnail : - a small version of a larger graphic.
• Animation : - the appearance of motion created by displaying a series of still images in sequence.
• Audio : - audio includes music, speech, or any other sound.
• Video : - consists of images displayed in motion.
• Virtual Reality (VR) : - is the use of computers to simulate a real or imagined environment that appears as a three-dimensional space.

Web Publishing is the development and maintenance of Web pages

• Plan a Web site
• Analyze and design a Web site
• Create a Web site
• Deploy a Web site
• Maintain a Web site

E-commerce is a business transaction that occurs over an electronic network. While M-commerce identifies e-commerce that takes place using mobile devices.

• Business-to-consumer (B2C)
• Consumer-to-consumer (C2C)
• Business-to-business (B2B)

OTHER INTERNET SERVICES

• E-mail is the transmission of messages and files via a computer network
• E-mail program allows you to create, send, receive, forward, store, print, and delete e-mail messages.
• Instant messaging (IM) is a real-time Internet communications service
• A chat is a real-time typed conversation that takes place on a computer.
• A chat room is a location on an Internet server that permits users to chat with each other.
• VoIP  (Voice over IP) enables users to speak to other users over the Internet.
• Netiquette is the code of acceptable Internet behavior.

There are few categories of computers : - Personal computers, Mobile computers and devices, Game consoles, Servers, Mainframes, Supercomputers and Embedded computers.

• Personal Computers - can perform all of its output, processing, input, and storage activities. Two popular architectures are the PC and the Apple

• Mobile Computer - can carry to anywhere. Examples include notebook computers, laptop computers, netbooks, ultra-thins, and Table PCs.
  
• Mobile Device - the size of your hand. Examples are smart phones, PDAs, ebook readers, handheld computers, portable media players, and digital cameras.
  
• Game Consoles - is a mobile computing device designed for multiplayer or single player video games.
  
• Servers - a server controls access to the hardware, software, and other resources on a network. (Provides a centralized storage area for programs, data, and information)
  
• Mainframes - a very large, expensive, powerful computer that can handle hundreds and thousands of connected users simultaneously.
  
• Supercomputers - the fastest, most powerful computer. They are capable of processing more than one quadrillion instructions in a single second.
  

Embedded Computers - is a system with a dedicated function within a larger mechanical or electrical system, often with real time computing constraints.

Examples of Computer Usage : - Home User, Small office/Home office user, Mobile user, Power user, and Enterprise user.

• Home User - Communications, Entertainment, Web Access
• Small Office - Look up information, Send and receive e-mail messages, Make telephone calls
• Mobile User - Watch movies, Listen to music, Play video games, Transfer information
• Power User - Work with multimedia, Use industry-specific software
• Enterprise User - Communicate among employees, Blog

Computer Applications in Society : -  Education, Finance, Government, Health Care, Science, Publishing, Travel, Manufacturing.

Chapter 1 : Basic Introduction to Computer

Computer is an electronic device, operating control instructions stored in its memory.

The components of a computer

• Input : Scanner, Web Cam, Mouse, Microphone, Keyboard
• Output : Printer, Speakers, Monitor, 
• Storage : Optical Disc Drive, Hard Disk Drive, USB Flash, Memory Card, Memory Card Reader, External Hard Disk

The system unit known as CPU can be part as processor, memory and storage devices. The Modem is is one kind of a communication device.

Advantages of using computers
-Speed
-Reliability
-Consistency
-Storage
-Communications

Disadvantages of using computers
-Health Risks (expose too much radioactive)
-Violation of Privacy (Facebook)
-Public Safety
-Impact of Labor Force (less human working, more rely on devices)
-Impact on Environment

Green computing - reducing the electricity consumed, environmental waste generated when using a computer.
Strategies for green computing : - Recycling, Regulating manufacturing processes, Extending the life of computers,  Immediate donate properly or disposing of replaced computers.

Network and Internet is a worldwide collection of networks and data. People use internet to Communicate, Research and Access Information, Shopping, Banking, Online Trading, Entertainment, Download videos, Web application.

Computer Software - Installing : to set up a a software to work with the computer, printer, and other hardware.